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Company information

Motorsport Experiences Travel BV.
Leonard Springerlaan 17
9727 KB Groningen
The Netherlands
Chamber of Commerce: 70198950
VAT nr: NL858187000B01
Motorsport Experiences Travel BV
www.sportstadion.nl

Travel Packages

When you book a Travel Packages(*) at Motorsport Experiences, you enter an agreement with Motorsport Experiences Travel BV. (Chamber of Commerce nr. 70198950, VAT nr NL858187000B01). The ANVR Travel Conditions and the General Terms and Conditions of Motorsport Experiences Travel BV apply to these agreements. ANVR (General Dutch Association of Travel Companies) is an organization that applies strict standards for memberships and guarantees the quality level of its members.

The conditions of the guarantee scheme of the Stichting Garantiefonds Reisgelden (SGR), (parent company of the European Guarantee Fund Association for Travel and Tourism) are also applicable to all Travel Packages(*). The SGR guarantee means that, within the limits of the guarantee scheme, the consumer is insured to get his prepaid travel money back if his counterparty is unable to meet the agreed consideration due to financial inability. If the agreement also includes transport and the plFaace of destination has already been reached, a refund of the return trip is applicable.

All Travel Packages(*) are also covered by the Calamity Fund guarantee. This guarantee means that you, as a consumer, get a refund of your travel sum if the trip cannot or cannot be fully executed as a result of an emergency and that any additional costs incurred as a result of adapting a trip due to a calamity will be reimbursed. Under a calamity, the Calamity Fund means an abnormal event caused by molestation or natural disaster, at the appreciation of the Calamity Commission. A mandatory additional fee of £2.25 will be charged per maximum of 9 people.

* Motorsport Experiences uses the following criteria for the definition of Travel Packages: a trip composed by a tour operator that consists at least 2 or more of the following components:

  • Tourist service (such as admission tickets)
  • Passenger transport (eg transport by bus or plane)
  • Accommodation (eg hotel accommodation or camping pitch)

GENERAL TERMS AND CONDITIONS MOTORSPORT EXPERIENCES TRAVEL BV


Article 1 Definitions:

The following terms have the following meanings in these General Terms and Conditions, whether in singular or plural form:

a: General Terms and Conditions: these General Terms and Conditions of  Motorsport Experiences Travel BV;

b: Event: the organised event of a sporting and/or recreational, musical and/or cultural nature for which Motorsport Experiences Travel BV sells Tickets;

c: Event Holder: the natural or legal person who organises an Event and is responsible for it;

d: Customer: the natural or legal person with whom Motorsport Experiences Travel BV enters into a contract, or to whom Motorsport Experiences Travel BV makes an offer;

e: Contract: the contract between Motorsport Experiences Travel BV and Customer for obtaining Tickets for Events;

f: Ticket: the document that serves to grant access to an Event, including an electronic Ticket;

g:Motorsport Experiences Travel BV: the private limited liability company Motorsport Experiences Travel BV, established and having its registered office in Groningen, and registered with the Trades register of the Chamber of Commerce under number 70198950 ;

h: Supplementary products or services: the sale of supplementary products or services by Motorsport Experiences Travel BV on its own behalf or on behalf of third parties;

i: Cancellation costs: the total invoiced amount of the Contract.

J: Service costs: the amount charged by Motorsport Experiences Travel BV for each booking in respect of administration and delivery costs.

Article 2 Applicability of the General Terms and Conditions:

a: These General Terms and Conditions are applicable to all offers by, orders placed with, legal relations and contracts whereby Motorsport Experiences Travel BV sells and/or supplies products and/or services of whatever nature and scope to a Customer, including any products /services which may not be (further) described in these General Terms and Conditions. It is therefore of vital importance that the Customer reads these General Terms and Conditions at the time of purchase of Tickets by Customer and that he saves or prints off a copy of these General Terms and Conditions in order to be aware of the General Terms and Conditions which are applicable to the Contract.

b: Motorsport Experiences Travel BV expressly rejects the applicability of any other conditions of the Customer. The Customer accepts these General Terms and Conditions of  Motorsport Experiences Travel BV as part of the creation of a Contract between Motorsport Experiences Travel BV and the Customer.

c: Parties can only agree to changes to these General Terms and Conditions in writing.

d: Motorsport Experiences Travel BV is entitled to amend the General Terms and Conditions without prior notification and to declare the applicability of the revised General Terms and Conditions to Contracts. The revised General Terms and Conditions can be viewed on Motorsport Experiences Travel BV’s website.

e: The general terms and conditions of the Event Holder of the Event are applicable to the Contract. If the Customer is not (yet) in possession of these the Event Holder will send the applicable general terms and conditions to the Customer upon request.

Article 3 Creation of Contract:

a: Unless otherwise agreed in writing, all offers, including advertisements and pricelists, are without obligation.

b: When offering and selling Tickets Motorsport Experiences Travel BV acts as an intermediary in the creation of the Contract between Customer and Event Holder. Motorsport Experiences Travel BV is not a party to the Contract which is created by the sale of a Ticket. The Contract comes into existence once Customer has bought one or more Tickets viaMotorsport Experiences Travel BV.Motorsport Experiences Travel BV sells the Tickets on behalf of the Event Holder.

c: Before confirming his booking and/or order Customer should always check whether the right Tickets have been booked and/or ordered. Upon making the booking and/or order Customer must always use and provide a valid (and functioning) (email) address.

d: If the Customer opts to receive Tickets electronically, i.e. an electronic Ticket without physical form, the risk of loss, theft and/or misuse of the Ticket is borne by the Customer from the moment that the Tickets have reached him.

e: In the event of doubt over the accuracy of the data provided by Customer upon inputting the booking and/or order, Motorsport Experiences Travel BV may contact the Customer using the data that the Customer has provided. If Motorsport Experiences Travel BV cannot contact the Customer using the data provided by the Customer and Motorsport Experiences Travel BV is therefore unable to verify the accuracy of the data provided by the Customer, Motorsport Experiences Travel BV is entitled to annul the booking and/or order and to sell the Tickets to another Customer.

f: In the situations described above Motorsport Experiences Travel BV will use its best endeavours to inform the Customer.

g: All Contracts are entered into subject to the condition precedent of sufficient availability of the relevant Tickets, products and/or services.

h: Motorsport Experiences Travel BV and/or the Event Holder reserves the right to set a maximum number of Tickets available for booking/purchase. In the event of the maximum being exceeded by the Customer Motorsport Experiences Travel BV and/or the Event Holder is entitled to annul the booking of the Tickets above the maximum number and to invalidate the relevant Tickets.

i: When selling Tickets Motorsport Experiences Travel BV may perform supplementary and/or other activities. If Motorsport Experiences Travel BV sells products or services of third parties this way the (general) terms and conditions of these third parties shall be applicable to the (supply of) the relevant products and services.

j: Tickets cannot be returned. The provisions of article 6:230p subclause e of the Civil Code are applicable to Tickets.

Article 4 Prices and payment:

a: Motorsport Experiences Travel BV sells Tickets on behalf of Event Holders who determine the number of available places. Information concerning price and availability is provided free of obligation and subject to contract.

b: Customer pays the price stated in the Contract for products and/or services ordered via the website. Payment occurs in the manner stated by Motorsport Experiences Travel BV. Further (payment/order) conditions may be attached to the order.

c: The prices charged may vary from the nominal price of the tickets because these include all costs with the exception of service charges.

d: All prices charged by Motorsport Experiences Travel BV are in euros and include VAT, unless expressly stated otherwise.

e: Motorsport Experiences Travel BV charges a service charge on each order.

f: If Customer fails to pay the amount due on time Customer is immediately liable to pay the statutory interest on the outstanding amount without the requirement of any reminder or notice of default. If following a reminder or notice of default Customer continues to fail to pay the amount due Motorsport Experiences Travel BV may engage third parties to recover the debt, in which case Customer is liable, in addition to the total amount due, to pay all legal and extra-judicial costs, including costs charged for external experts in addition to the costs established under the law.

g: Payment of the price agreed in the Contract is always due immediately. For businesses (registration with the Chamber of Commerce is mandatory) different payment periods apply, which are stated below:

· Payment for Tickets must be standing on Motorsport Experiences Travel BV’s bank account no later than 14 days following invoice date and if the event takes place within 4 weeks payment is due immediately.

· If Supplementary services and/or products are purchased payment must be made immediately if the event is to take place within 6 weeks of booking. If the event takes place more than 6 weeks after booking then an instalment of 40% is payable within 5 work days and the remainder is payable to Motorsport Experiences Travel BV no later than 6 weeks prior to the event.

 

Article 5 Delivery period:

a: Tickets are sent to the (email) address that Customer has provided upon ordering. Motorsport Experiences Travel BV will regard the (email) address provided by Customer as being correct until Customer has informed Motorsport Experiences Travel BV of a new (email) address.

b: Delivery periods stated by Motorsport Experiences Travel BV are never fundamental terms, unless otherwise expressly agreed in writing. Should Motorsport Experiences Travel BV fail to deliver tickets on time written notice of default is required.

c: Motorsport Experiences Travel BV is not liable for (consequential) damage, including (consequential) damage if the delivery of tickets fails as a result of the provision of an incorrect email address or delivery address, failure to adequately inform the resident of the address provided, or if the Customer fails to receive, collect or have the tickets collected, and the purchaser is informed prior to dispatch, or if third parties engaged by Motorsport Experiences Travel BV fail to make correct or timely delivery.

d: Exceeding a delivery period does not entitle Customer to compensation for damages or afford any right to cancel the order or annul the Contract, unless the failure to deliver on time is such that Customer can no longer reasonably be expected to be bound by the Contract.

e: The dispatch of Tickets takes place following full payment (via iDeal, creditcard, AfterPay, or as otherwise agreed ) of the price agreed in the Contract.

Article 6 Cancelled or rescheduled Events:

a: The Customer is responsible for finding out whether an Event is cancelled or rescheduled and, if so, what the new time or location will be. Although Motorsport Experiences Travel BV will attempt to inform the Customer once Motorsport Experiences Travel BV has received the necessary information from the Event Holder, Motorsport Experiences Travel BV cannot guarantee that Customer will be informed of the cancellation prior to the date of the Event. Motorsport Experiences Travel BV is not responsible or liable for any costs incurred.

b: If an Event is rescheduled to another location or date the Event Holder may attach conditions to the reimbursement of the Ticket price.

c: If an Event is cancelled or rescheduled the Customer can return the ticket in accordance with the arrangements determined by the Event Holder. For the relevant conditions we refer you to the General Terms and Conditions of the Event Holder. If the Event Holder asks Motorsport Experiences Travel BV to reimburse the Ticket price to the Customer, then Motorsport Experiences Travel BV will do this once it has received the money in question from the Event Holder. Service costs are not refundable.

d: In the event of the cancellation or relocation/postponement of an event any other products and/or services sold by way of supplementary/other activities are not eligible for reimbursement.

Article 7 Tickets:

a: The Customer is not permitted to resell a Ticket if this is in contravention of the law. Besides this an Event Holder may prohibit the resale or use of a Ticket for commercial purposes. The Customer should find out about this from the general terms and conditions of the organiser which are referred to on the Ticket (and during the order process). In the event of (an attempt to) resell or make commercial use of tickets in contravention of the law or the terms and conditions of the Event Holder, the Event Holder is entitled to declare the relevant Ticket invalid and/or to impose a fine on the Customer. Holders of invalid tickets will be denied access to the Event, without entitlement to compensation for damage.

b: Upon receipt the Customer should check the Tickets, given that faults cannot always be rectified. Tickets can no longer be exchanged or refunded following purchase.

c: Special wishes and preferences, such as booking space for wheelchairs or preferred positions, must be made known explicitly and in good time. Motorsport Experiences Travel BV gives no guarantee whatsoever that special requirements can be met.

Article 8 Cancellation conditions:

a: If Customer cancels the Contract and Customer has only purchased Tickets, then Customer is liable for 100% cancellation costs.

b: If Customer cancels the Contract and Supplementary products or services have been purchased, the following cancellation conditions apply:

a) Cancellation more than 6 weeks prior to Event: 40%  of the Cancellation costs;

b) Cancellation between 4 and 6 weeks prior to Event: 75%  of the Cancellation costs;

c) Cancellation between 2 and 4 weeks prior to Event: 90%  of the Cancellation costs;

d) Cancellation within 2 weeks of the Event:100%  of the Cancellation costs.

Article 9 Intellectual and Industrial Property rights:

a: The industrial and intellectual property rights attaching to the Ticket from Motorsport Experiences Travel BV are the property of  Motorsport Experiences Travel BV or its licence granter. Customer shall refrain from behaviour which could adversely affect the rights or other interests in this regard of Motorsport Experiences Travel BV or its licence granter.

b: Customer is not permitted to remove or alter any notification concerning copyrights, brands, trademarks or other rights of industrial or intellectual property on the Ticket, or to make any change to the form or any other characteristic of the Ticket.

c: Customer is prohibited from falsifying, copying or in any other way reproducing the Ticket.

d: The Contract does not extend to the assignment of any intellectual property right from Motorsport Experiences Travel BV to Customer.

Article 10 Privacy:

a: The Customer is deemed to have become familiar with Motorsport Experiences Travel BV’s privacy statement which can be consulted onMotorsport Experiences Travel BV’s website, and to agree to the processing of personal data provided by him as described in the statement.

Article 11 Liability:

a: Motorsport Experiences Travel BV shall not be deemed to be the organiser (Event Holder) of the Event, is not responsible for it, and gives no guarantee of the quality and content of the Event or the state of affairs in and around the Event, and the company therefore accepts no liability whatsoever.

b: With the exception of the other provisions concerning liability in these General Terms and Conditions the total liability of  Motorsport Experiences Travel BV in respect of attributable failure in the performance of its obligations, or in respect of an unlawful act, is limited to compensation exclusively for direct damage up to the amount charged to the Customer for the Tickets and any supplementary services, unless the damage is a result of the intentional act and/or gross negligence on the part of Motorsport Experiences Travel BV or its subordinates. Liability for consequential damage is expressly excluded

c: The liability of Motorsport Experiences Travel BV with regard to attributable failure in the performance of the contract only arises in any case if Customer gives Motorsport Experiences Travel BV immediate and appropriate written notice of breach, including a reasonable period of time for remedying the failure, and if Motorsport Experiences Travel BV continues to fail to perform its obligations following the expiry of that period of time. The notice of breach must include the most detailed possible description of the failure to perform, so that Motorsport Experiences Travel BV is in a position to respond appropriately.

d: Customer indemnifies Motorsport Experiences Travel BV for all third party claims relating to the failure on the part of Customer to comply or to adequately comply with any obligations in favour of Motorsport Experiences Travel BV, whether or not derived from the General Terms and Conditions.

e: The coming into existence of any right to compensation for damage is at all times conditional on Customer reporting the damage to Motorsport Experiences Travel BV explicitly in writing, without delay.

f: Motorsport Experiences Travel BV can never be held liable for any form of damage to or loss of the Ticket. In the event of loss or theft Customer may not claim entitlement to a replacement Ticket or repayment of any money. Motorsport Experiences Travel BV is also not liable for delay, failure to deliver or incorrect delivery of Tickets, if the delay, failure to deliver or incorrect delivery cannot be attributed to Motorsport Experiences Travel BV.

g: Motorsport Experiences Travel BV accepts no liability whatsoever for Tickets obtained via Customer by third parties. Motorsport Experiences Travel BV can also not guarantee the authenticity of such tickets.

h: Motorsport Experiences Travel BV cannot be held liable in any way for any damage suffered by the holder of the ticket due to the actions or omissions of third parties.

i: Motorsport Experiences Travel BV accepts no liability whatsoever for damage arising due to the actions of third parties or damage arising as a result of supplementary products or services purchased by third parties.

Article 12 Force majeure:

a: Force majeure shall be understood to include any failure which cannot be attributed to Motorsport Experiences Travel BV because it is not attributable to the company’s fault and the company is not accountable for it either under legislation, judicial precedent or generally accepted standards.

b: Without prejudice to any of its other rights and entitlements, in the event of force majeure Motorsport Experiences Travel BV is entitled to suspend performance of the Customer’s order and inform the Customer of this without Motorsport Experiences Travel BV being held accountable for any compensation for damages, unless this should prove unreasonable in the circumstances and in accordance with accepted standards of reasonableness and fairness.

Article 13 Applicable law and jurisdiction:

a: Dutch law is applicable to all contracts with Motorsport Experiences Travel BV.

b: All disputes which may arise in relation to the contract or the applicable General Terms and Conditions will be subject to the jurisdiction of the competent member of the judiciary in the court of North Netherlands, located in Groningen.

Article 14 Miscellaneous:

a: It is possible that Customers may undergo a body search prior to the Event. Access may be refused to persons not willing to undergo this, without right of restitution of any money.

b: Customers arriving too late at an Event will – if possible – be permitted to enter at suitable moments during the Event. However access cannot be guaranteed.

c: Where in these General Terms and Conditions Motorsport Experiences Travel BV undertakes to give notice in writing, Motorsport Experiences Travel BV is entitled to give such notice electronically, including but without limitation to: via email or fax.

d: Manifest errors and typing errors on Motorsport Experiences Travel BV’s website or in quotations, order confirmations, Tickets and/or other documents will not be binding on Motorsport Experiences Travel BV.

e: In the event of any difference of opinion between Motorsport Experiences Travel BV and Customer regarding the translation and/or interpretation of the General Terms and Conditions the Dutch language version shall prevail.

f: If one or more of the provisions of these General Terms and Conditions or any other contract with Motorsport Experiences Travel BV should contravene any applicable legal obligation the relevant provision will cease to apply and will be replaced by Motorsport Experiences Travel BV with a comparable new provision which is legally enforceable.

g: These General Terms and Conditions have been deposited with the Chamber of Commerce in Groningen, and can also be consulted on Motorsport Experiences Travel BV’s website.